Imagine you’re running a restaurant.
The VAs take the order and deliver them while the OBM walks around, oversees the VAs and makes sure the food is served on time.
Now a more in-depth comparison with different scenarios.
𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼 #𝟭: 𝗧𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗶𝗱𝗻’𝘁 𝗹𝗶𝗸𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝗿𝗱𝗲𝗿.
OBM will taste it, dissect what went wrong with the recipe, and improve it. Then, OBM will make a step-by-step procedure of the enhanced recipe for the VA to follow.
𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼 #𝟮: 𝗧𝗵𝗲 𝗼𝗿𝗱𝗲𝗿 𝘄𝗮𝘀 𝗻𝗼𝘁 𝘀𝗲𝗿𝘃𝗲𝗱 𝗼𝗻 𝘁𝗶𝗺𝗲.
Maybe due to staff shortage? OBM will develop a staffing plan to identify how many people you actually need in your team in order to deliver quality service and prevent losing customers.
𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼 #𝟯: 𝗧𝗵𝗲 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 𝗶𝘀 𝗶𝗻 𝗰𝗵𝗮𝗼𝘀 𝗱𝘂𝗿𝗶𝗻𝗴 𝗵𝗼𝗹𝗶𝗱𝗮𝘆𝘀 𝗱𝘂𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝘂𝗺𝗯𝗲𝗿 𝗼𝗳 𝗽𝗲𝗼𝗽𝗹𝗲 𝗰𝗼𝗺𝗶𝗻𝗴 𝗶𝗻.
OBM will strategize on how to continue providing excellent customer service without sacrificing food quality. OBM will conduct a deep dive analysis and forecast the spike in demand, organize a prevention plan such as seasonal hiring or implementing reservation policy during holidays to avoid queueing.
In short, OBM will fix what’s broken in the system and make it sustainable enough to survive challenges like we’re facing today.
You put so much heart, time, and effort to build your business. Don’t let unprecedented events like COVID take it down in a second.
Let me help you.
