How We Work
Hours of Operation
We understand the beauty of working remotely, but we’re not naive about its very specific challenges. To ensure our team is always responsive to your needs, our hours of operation allows seamless collaboration with Eastern Standard Time, European time zones, and Australian time zones.
All calls and emails will be returned within 24 hours during business days (Monday to Friday)
We do not work during the following holidays:
Christmas Eve & Day – December 24 & 25
New Year’s Eve & Day – December 31 and January 1
Payment & Invoicing
All payments on services rendered are paid upfront via Transferwise.
Invoices are sent electronically on the 1st of the month. All services are prepaid and work will commence once payment is received.
Our commitment to you affects how many other clients we can take on. For that reason, we don’t offer refunds.
We adhere to a strict confidentiality code and no information will be divulged to a third party. All documentation sent to us will be returned upon completion + payment. We take your confidentiality very seriously. If we need to use your credit card, we will shred the info after one use. Should the business tasks be allocated to someone internally (i.e. we bring on a new team member to support us), it is acknowledged that the Client should be introduced to the new team member and approve the change before further work commences.
Your time is valuable, and so is ours. In the event that you need to change or cancel a scheduled meeting, we require 24-hour notice. In turn, we promise to honor our appointments and be on time as well.
Referrals are our favorite way to gain new clients. As a special thank you for telling your friends about us, you’ll receive a $50 credit toward our services.
All our packages are
a minimum 3-month commitment
When we sign on, we are serious about working with you. We ask that you sign on with us for a minimum of 3 months. However, if you feel like we may not be the right fit for your team and business, you can cancel your agreement at any time within the first month of your retainer package.
After that, our policy is 30 days notification of cancellation of services.